Terms of Service & Refund Policy

Last Updated: July 2026

These Terms of Service ("Terms") govern your access to and use of the website, dispatch platform, and towing/roadside assistance services provided by TowStates ("Company," "we," "us," or "our"). By requesting dispatch or using our services, you agree to be bound by these Terms.

1. Scope of Services

TowStates operates a dispatch network coordinating emergency vehicle towing, roadside assistance, winching, flatbed transport, and commercial logistics across participating service areas. Actual service execution may be handled by authorized dispatch teams, internal operators, or independent field contractors.

2. Service Dispatch & ETA Disclaimers

• Estimated Arrival Times (ETA): Any ETA provided by dispatch or on the website is an estimate based on real-time traffic and routing. ETAs are not guaranteed due to weather conditions, traffic congestion, or severe emergency priority shifts.
• Vehicle Accessibility: The client is responsible for ensuring the vehicle is accessible for recovery or towing. Additional fees may apply for non-standard extractions, winching, or specialized equipment requirements.

3. Payment, Cancellation & Refund Policy

• Advance Credit Card Payment Required: To authorize dispatch and secure tow truck deployment, customers must pay full upfront via credit card through our online booking widget or dispatch gateway before service initiation.
• Cancellation Within 15 Minutes: If a service request is cancelled within 15 minutes of initial submission, a 7% credit card transaction fee will be deducted, and the remaining balance will be refunded to the original payment method.
• Cancellation After 15 Minutes: If a service request is cancelled 15 minutes or more after the initial booking (while the driver is in transit), 50% of the total service charge will be retained as cancellation and dispatch allocation fees.
• Cancellation Upon Arrival: If the service request is cancelled upon or after the tow truck driver's arrival at the specified location, no payment will be refunded (0% refund).

4. Customer Responsibilities & Property Representation

By requesting service, you affirm that you are the registered legal owner of the vehicle or an authorized agent operating the vehicle with full authority to request towing or transport services.

5. Limitation of Liability

TowStates and its field operators exercise all reasonable care in performing recovery and transport services. However, TowStates is not liable for pre-existing vehicle damage, structural weaknesses caused by accidents prior to dispatch, or delays resulting from circumstances beyond reasonable operational control.

6. Billing Inquiries & Office Hours

For network management, refund inquiries, or billing adjustments, our office operates strictly between 9:00 AM – 5:00 PM Eastern Time. Emergency roadside dispatch remains active 24 Hours / 7 Days a week.

7. Governing Law

These Terms are governed by and construed in accordance with the state laws where transport services are requested and corporate administration operates, without regard to conflict of law principles.

8. Contact Information

If you have questions regarding these Terms, cancellation fees, or refund requests, contact us at: