Privacy Policy

Last Updated: July 2026

Welcome to TowStates ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request emergency towing, dispatch, and roadside assistance services.

1. Information We Collect

We collect information to provide fast, reliable towing and dispatch services. This includes:

• Personal Details: Name, phone number, email address, and billing information when you contact us or request service.
• Location & Service Data: Pickup location, vehicle specifications, breakdown details, and drop-off destinations required to dispatch appropriate transport equipment.
• Automated Data: IP addresses, browser types, and usage data collected via cookies to optimize website performance.

2. How We Use Your Information

Your information is used strictly for operational and customer support purposes:

• To dispatch towing trucks and roadside operators to your specific location.
• To process service quotes, payments, and billing inquiries.
• To communicate dispatch updates, confirmation details, or customer service support via phone, SMS, or email.
• To comply with state and federal legal requirements governing towing and transport logistics.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share necessary details only with:

• Authorized Operators & Partners: Independent towing operators and logistics contractors within our network strictly for the execution of your requested service.
• Legal Authorities: When required by law enforcement, insurance processing, or regulatory authorities.

4. Data Security

We implement industry-standard security measures, including secure socket layer (SSL) encryption and access restrictions, to prevent unauthorized access, alteration, or disclosure of your personal details.

5. Your Rights & Choices

Depending on your jurisdiction (including US state privacy laws), you have the right to request access to the personal data we hold about you, request corrections, or ask for deletion of your records, subject to legally required record-keeping rules for transport services.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our administration team: